Terms of Use

These Terms of Use ("Terms") form a binding agreement between WakaWork Nigeria Limited ("WakaWork", "we", "us", or "our") and each visitor, customer, professional, artisan, business, representative, subscriber, or other person who accesses or uses the WakaWork website, applications, dashboards, communication channels, and related services ("Platform").

By registering, subscribing, posting a task, creating a provider profile, requesting or issuing a quotation, contacting another user, or otherwise using a restricted Platform feature, you confirm that you have read, understood, and accepted these Terms and all policies incorporated by reference.

The Privacy Policy, Acceptable Use Policy, Subscription Policy, Verification Policy, Safety Guidelines, Complaint and Dispute Policy, and any category-specific, payment, promotion, or transaction terms displayed on WakaWork form part of these Terms.

Where a transaction-specific term expressly accepted by a user conflicts with a general provision, the transaction-specific term applies to that transaction, subject to mandatory law.

WakaWork provides a technology marketplace through which customers may discover, compare, communicate with, and engage independent service providers. Except where expressly stated in writing, WakaWork does not itself provide the services advertised by providers.

Providers are independent persons or businesses and are not employees, agents, partners, representatives, franchisees, subcontractors, or joint venturers of WakaWork. WakaWork is not a party to the service contract formed directly between a customer and a provider and does not control the manner in which the provider performs the work.

A profile, badge, ranking, review, portfolio, recommendation, estimated price, or search placement is not a guarantee, warranty, endorsement, professional certification, or assurance of identity, integrity, competence, licensing, safety, payment, availability, or satisfactory performance.

A user must be at least 18 years old and legally capable of entering a binding agreement. A person under 18 may use the Platform only through a parent or legal guardian who supervises the use and assumes responsibility for the account and transaction.

A person acting for a company, business name, partnership, association, or other organisation represents that the person has authority to bind that organisation.

Users must provide accurate, current, complete, and non-misleading information; protect passwords, codes, and devices; and promptly update account information.

A user must immediately notify WakaWork of suspected impersonation, unauthorised access, credential compromise, or misuse. Users may not sell, transfer, share, or create multiple accounts to avoid restrictions or misuse verification status.

Customers must describe requested work accurately, disclose known hazards and material site conditions, obtain necessary permissions, provide lawful access, treat providers respectfully, and pay agreed amounts when due.

Customers are responsible for evaluating providers, confirming critical licences and qualifications, agreeing scope and price in writing, preserving records, and applying reasonable precautions regarding deposits, payments, property access, keys, valuables, children, vulnerable persons, and sensitive information.

Providers must ensure that their profile, photographs, qualifications, licences, insurance statements, portfolio, service areas, availability, and prices are accurate and lawfully supplied.

Each provider is responsible for deciding whether the provider is competent, licensed, insured, equipped, staffed, and legally permitted to accept a task. Providers must perform accepted work with reasonable care and skill, comply with applicable laws and professional standards, protect customer property and information, and honour agreed terms.

Providers must not claim that WakaWork employs, certifies, guarantees, or supervises them.

A task post is generally an invitation for providers to express interest and is not automatically a binding offer. A quotation is subject to its stated assumptions, inclusions, exclusions, validity period, and applicable law.

Users should record the service scope, price, deposit, milestones, materials, start and completion dates, access arrangements, correction period, warranty, cancellation terms, and change process before work begins.

Unless WakaWork expressly states that it is collecting, holding, or protecting payment for a specific transaction, payments between customers and providers occur independently and at the users' risk. WakaWork does not guarantee that a customer will pay or that a provider will refund money.

Users are responsible for applicable taxes, levies, registrations, invoices, withholding obligations, and financial records. WakaWork may collect or remit taxes where legally required.

Verification is limited to the particular information, documents, source, and date stated in the relevant verification indicator. It does not guarantee future conduct or service quality.

Reviews must be genuine, relevant, and honest. WakaWork may label, delay, moderate, restrict, or remove reviews that appear false, abusive, irrelevant, unlawful, or inconsistent with policy. A verified review means only that WakaWork has a reasonable basis to link the reviewer to an interaction; it does not mean every factual statement was independently proven.

Users retain ownership of content they lawfully own. By uploading content, a user grants WakaWork a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, format, display, distribute, moderate, promote, and otherwise use the content for operating, securing, improving, and marketing the Platform.

Users warrant that they have the rights and permissions needed to upload the content and that it does not unlawfully infringe privacy, confidentiality, intellectual-property, publicity, or other rights.

Users consent to receive necessary account, transactional, verification, security, subscription, support, and legal communications by email, SMS, telephone, in-app notice, push notification, or an approved messaging service. Marketing communications will be sent only as permitted by law and may be opted out of.

WakaWork may update, test, modify, suspend, restrict, or discontinue features, categories, locations, prices, and eligibility rules. WakaWork aims to maintain reliable access but does not guarantee uninterrupted, error-free, or continuously secure operation.

Maintenance, internet or telecommunications failures, cyber incidents, power interruptions, third-party failures, legal orders, and events beyond reasonable control may affect availability.

WakaWork may warn, restrict, suspend, hide, deactivate, or terminate an account, profile, badge, listing, review, or feature where WakaWork reasonably suspects fraud, impersonation, safety risk, non-payment, document irregularity, policy breach, unlawful activity, repeated complaints, manipulation, harassment, or risk to users or the Platform.

Urgent protective action may be taken without advance notice. Where appropriate and lawful, WakaWork may provide reasons and an appeal opportunity.

The Platform, software, design, databases, brand names, logos, text, and other WakaWork materials are owned by WakaWork or its licensors. Users receive only a limited, revocable, non-transferable right to use the Platform in accordance with these Terms.

No user may copy, reverse engineer, scrape, sell, licence, frame, or commercially exploit protected Platform materials without written permission.

The Platform and its content are provided on an "as available" and "as is" basis to the fullest extent permitted by law. WakaWork does not warrant that user information is complete or accurate, submitted documents are genuine, providers hold every required licence, reviews are correct, users will behave lawfully, services will be satisfactory, or transactions will be safe or successful.

Users must make their own decisions and obtain independent professional advice where appropriate.

To the fullest extent permitted by law, WakaWork is not liable for indirect, incidental, special, exemplary, punitive, or consequential loss; loss of profit, opportunity, data, reputation, anticipated savings, or business; or loss arising from services, omissions, conduct, payment, delay, cancellation, property damage, injury, fraud, or disputes between users.

Where liability may lawfully be limited, WakaWork's total aggregate liability arising from the relevant event will not exceed the greater of the fees paid directly to WakaWork by the claimant during the six months preceding the event. This limitation does not apply to liability that applicable law does not permit WakaWork to exclude or limit.

To the extent permitted by law, each user will indemnify WakaWork and its officers, employees, contractors, and affiliates against third-party claims, losses, penalties, costs, and reasonable legal fees arising from the user's unlawful conduct, breach of policy, service performance, intellectual-property infringement, tax obligations, data misuse, property damage, or injury caused by the user.

This indemnity does not apply to the extent a claim results from WakaWork's own fraud, wilful misconduct, breach of law, or non-excludable liability.

Users should first submit complaints through WakaWork's designated complaint process and provide adequate evidence. WakaWork may facilitate communication and take platform-level action but is not a court, regulator, insurer, professional disciplinary body, or guarantor.

These Terms are governed by Nigerian law. Before formal proceedings, the user and WakaWork should attempt good-faith resolution for at least 30 days. Subject to mandatory consumer rights, unresolved disputes between WakaWork and a user may be referred to mediation or arbitration in Lagos under the Arbitration and Mediation Act 2023, while urgent protective relief may be sought from a competent court.

WakaWork may revise these Terms to reflect legal, security, operational, or product changes. Material changes will be communicated through reasonable channels unless urgent action is required.

Contact: WakaWork Nigeria Limited, 10 Johnson Street, off Dipeolu Street, Allen Avenue, Ikeja, Lagos, Nigeria; support@wakawork.com, or +234 9136002011.

WakaWork Nigeria Limited is the data controller for most personal data processed through the Platform because it determines the purposes and means of processing. This Policy applies to visitors, customers, providers, representatives, subscribers, and persons who communicate with WakaWork.

WakaWork intends to process personal data in accordance with the Nigeria Data Protection Act 2023, applicable Nigeria Data Protection Commission directives and guidance, including the General Application and Implementation Directive 2025 where applicable, and other relevant laws.

WakaWork may collect identity and profile data; contact details; account credentials; business and professional information; verification documents; photographs, video, and portfolio content; general location and service area; task, quotation, booking, subscription, and payment metadata; messages and support records; reviews and ratings; complaint and safety information; device, browser, network, cookie, and log information; marketing preferences; referral information; and risk, ranking, or matching inferences.

Sensitive data will be collected only where necessary, lawful, and appropriately protected. This may include biometric or liveness data for identity checks or sensitive information contained in a complaint.

Data may be obtained directly from users, authorised representatives, other users involved in an interaction, devices and Platform activity, payment and communication providers, identity-verification services, public registers, professional or issuing bodies, references, processors, partners, and lawful authorities.

WakaWork may use personal data to create and secure accounts; publish provider profiles; connect customers and providers; enable search, task posting, quotations, communication, subscriptions, support, reviews, and complaints; verify identity and claims; process payments; prevent fraud and abuse; investigate incidents; enforce policies; personalise and improve the Platform; analyse performance; communicate with users; send permitted marketing; comply with law; and establish, exercise, or defend legal claims.

Depending on the processing, WakaWork may rely on performance of a contract, steps requested before a contract, legal obligation, legitimate interests that are not overridden by data-subject rights, consent, vital interests, or another lawful basis recognised under applicable law.

Where consent is used, it may be withdrawn without affecting processing already lawfully completed.

Provider names or business names, photographs or logos, general location, service area, skills, qualifications, portfolio, ratings, reviews, availability, contact detail, and verification indicators may be publicly visible.

WakaWork may process identification documents, selfies, liveness checks, business records, qualifications, licences, references, and document metadata for verification and fraud prevention.

Where biometric data is used, WakaWork will provide appropriate notice of the purpose, basis, processor, safeguards, and retention period. Verification data will not be used for unrelated advertising without a separate lawful basis.

WakaWork may use essential cookies for security, login, preferences, and operation; analytics technologies to understand performance and use; and advertising or social technologies where lawfully implemented.

Non-essential technologies should be subject to appropriate notice and choice. Disabling essential technologies may prevent certain features from working.

WakaWork may use rules, scores, and automated tools to rank providers, match requests, personalise results, detect suspicious activity, or prioritise moderation. Factors may include service relevance, general location, profile completeness, verification, activity, response behaviour, ratings, complaints, and subscription or sponsored status.

Sponsored placement must be labelled and must not be presented as verification. Where applicable law requires safeguards for a significant automated decision, WakaWork will provide information and an opportunity for human review.

WakaWork may share data with other users as necessary for marketplace interactions; contracted hosting, cloud, communications, payment, verification, analytics, security, and support providers; professional advisers; affiliates; regulators, courts, or law-enforcement authorities where lawfully required or permitted; and a purchaser or successor in a corporate transaction subject to safeguards. WakaWork does not sell personal data as a standalone product.

Where personal data is transferred outside Nigeria, WakaWork will use a lawful transfer basis and appropriate contractual, technical, organisational, or other safeguards. Users may request general information about transfer safeguards, subject to confidentiality and security restrictions.

WakaWork will use proportionate measures such as access controls, authentication, encryption in transit, logging, backups, staff confidentiality, vendor controls, secure development, monitoring, and incident-response procedures. No system can be guaranteed completely secure.

WakaWork will assess suspected personal-data breaches, contain and remediate them, preserve evidence, and notify affected persons and the Nigeria Data Protection Commission where legally required.

WakaWork will retain personal data only for as long as reasonably necessary for the stated purposes, legal duties, contracts, taxation, accounting, disputes, safety, fraud prevention, audit, and enforcement.

When data is no longer required, it will be deleted, anonymised, or securely restricted, subject to legal holds and technical limitations.

The Platform is not intended for independent use by persons under 18. WakaWork does not knowingly permit a minor to create an independent customer or provider account. Where a guardian lawfully uses the Platform for a minor, WakaWork will seek to minimise the child's data and apply appropriate safeguards.

Subject to applicable law and exemptions, a person may request access, confirmation, correction, deletion, restriction, portability where applicable, objection, withdrawal of consent, information about processing, and review of a qualifying automated decision.

WakaWork may verify identity, clarify a request, protect the rights of others, and refuse or limit requests where law permits.

WakaWork may send marketing where consent or another lawful basis applies. Users may opt out through an unsubscribe mechanism or account preferences. Opting out of marketing does not stop necessary service, security, account, legal, or transaction communications.

Users must keep information accurate, avoid uploading unnecessary personal data, obtain permission before publishing identifiable customer photographs or testimonials, and refrain from using data obtained through WakaWork for spam, harassment, unlawful profiling, resale, scraping, or unrelated marketing.

Third-party websites, payment processors, messaging services, maps, social networks, and other services may process data under their own privacy notices. WakaWork is not responsible for independent third-party processing except where applicable law makes WakaWork responsible.

Privacy questions and rights requests should be sent to support@wakawork.com with the subject "Privacy Request".

This Acceptable Use Policy applies to every use of the Platform, including accounts, profiles, job posts, quotations, reviews, messages, photographs, videos, documents, links, advertisements, referrals, and support interactions. It forms part of the Terms of Use.

Users must act lawfully, honestly, respectfully, and in good faith. A user must not use WakaWork in a manner that harms another person, compromises safety or privacy, disrupts the Platform, misleads users, violates rights, or exposes WakaWork to legal or regulatory risk.

Users must not commit, promote, solicit, facilitate, conceal, or instruct others in fraud, theft, bribery, money laundering, tax evasion, forgery, identity theft, impersonation, account takeover, false invoicing, counterfeit activity, unauthorised access, or other unlawful conduct.

Users must not submit fake qualifications, altered documents, fabricated references, false reviews, misleading portfolios, or inaccurate service claims.

Users must not threaten, harass, stalk, intimidate, exploit, discriminate unlawfully, sexually harass, assault, endanger, or retaliate against another person. Users must not pressure another user to ignore permits, professional requirements, building codes, safety procedures, or lawful instructions.

Users may not advertise, request, provide, or facilitate prohibited services identified in Appendix A or any activity that is illegal, exploitative, unsafe, deceptive, or contrary to public policy. WakaWork may impose additional category requirements for regulated, hazardous, financial, medical, childcare, transport, security, engineering, electrical, structural, or other high-risk services.

A user may offer a regulated service only where legally authorised and properly qualified. The user must maintain every required licence, registration, permit, practising certificate, insurance policy, and professional obligation and must provide evidence when requested.

A user may not misrepresent a WakaWork badge as a government or professional licence.

Content must be accurate where presented as factual, relevant to the Platform, and respectful. Content must not be defamatory, obscene, exploitative, hateful, threatening, deceptive, malicious, unlawfully discriminatory, or invasive of privacy.

Users must not publish personal addresses, identity documents, bank details, medical information, private conversations, or photographs of another person without lawful authority or consent.

Users may upload only content they own or are authorised to use. Users must not copy portfolios, trademarks, photographs, text, software, designs, or other protected materials without permission. WakaWork may remove material following a credible rights complaint.

Users must not buy, sell, exchange, pressure, manipulate, or fabricate reviews or ratings. A provider may invite genuine customers to review completed work but may not condition a refund, service, or benefit on a positive review. A customer may not threaten a false negative review to obtain an improper benefit.

Users must not manipulate ranking, search, verification, subscriptions, referrals, promotions, analytics, availability, response metrics, or job-completion records. Users may not create duplicate or coordinated accounts, use bots, or arrange sham transactions to create false activity.

Users must not introduce malware, probe or bypass security, reverse engineer protected components, scrape personal data, overload the Platform, intercept communications, harvest contact details, send spam, or use automated systems except through expressly permitted interfaces.

Users may not evade account restrictions, subscription requirements, verification controls, payment obligations, investigation holds, geographic limitations, or other safeguards. Users may not direct another person to create or operate an account on their behalf to avoid enforcement.

Users must not send unsolicited bulk messages, repeated irrelevant promotions, pyramid or deceptive schemes, or marketing unrelated to a genuine WakaWork interaction. Contact details obtained through WakaWork may be used only for the legitimate purpose for which they were provided.

Users must not unlawfully discriminate in access, pricing, communication, or service delivery on the basis of a protected characteristic. Legitimate service limitations based on competence, safety, location, availability, or lawful requirements must be applied honestly and consistently.

Users should report suspected fraud, impersonation, unsafe conduct, document concerns, prohibited services, privacy abuse, or security issues promptly and provide truthful, lawful evidence. Users must cooperate with reasonable investigations and must not retaliate against a complainant or witness.

WakaWork may remove content, restrict features, suspend verification, cancel promotions, withhold publication, suspend or terminate accounts, preserve evidence, notify affected users, or refer matters to authorities where reasonably appropriate.

Enforcement may be based on credible risk and policy considerations and does not require WakaWork to make a judicial finding of criminal or civil liability.

A user may appeal an enforcement decision in accordance with the Complaint and Dispute Policy. WakaWork may update this Policy to address new risks, laws, features, or categories and will provide reasonable notice of material changes where appropriate.

This Subscription Policy applies to paid provider plans, profile activation, verification-related fees, featured placement, promotional products, business accounts, and other recurring or fixed-term Platform services. It forms part of the Terms of Use.

WakaWork may offer free, trial, basic, professional, business, promotional, or other plans. Each plan's price, duration, currency, taxes, included features, limits, verification requirements, renewal method, and cancellation conditions will be disclosed before purchase.

WakaWork may change or discontinue plans for future billing periods. Existing paid access will ordinarily continue until the end of the current term unless suspension is required for safety, legal, payment, or policy reasons.

A subscription may allow a provider to publish or activate a profile, list services, upload portfolio items, receive enquiries, respond to opportunities, access analytics, use promotional tools, or receive other stated features.

A subscription does not guarantee profile views, ranking, enquiries, quotations, customers, jobs, revenue, earnings, reviews, verification approval, renewal, or any commercial result.

Prices will be displayed before payment and may include or exclude taxes as disclosed. Providers are responsible for charges imposed by banks, telecommunications providers, payment processors, or currency conversion unless WakaWork states otherwise.

WakaWork may correct an obvious pricing error before activating a plan and will provide the provider with the option to pay the corrected price or cancel the purchase.

By submitting payment, the subscriber confirms authority to use the selected payment method and authorises WakaWork and its processor to collect the disclosed charge. A subscription becomes active only after successful payment and satisfaction of any required onboarding or verification conditions.

The subscription term begins on the activation date stated in the receipt or account. Delays caused by incomplete provider information, failed verification, unreadable documents, or policy review do not automatically extend the term unless WakaWork expressly agrees otherwise.

Where appropriate, WakaWork may begin the term only after profile approval; the applicable checkout notice should state which rule applies.

Automatic renewal applies only where clearly disclosed and affirmatively authorised. WakaWork will charge the stored payment method at the beginning of each renewal term unless the subscriber cancels before the renewal cut-off.

Where feasible and required, WakaWork will send a renewal reminder. Failure to receive a reminder does not cancel a properly disclosed and authorised renewal, subject to mandatory consumer law.

A subscriber may cancel future renewal through the account setting or by contacting support using the method stated at purchase. Cancellation prevents future renewal but does not ordinarily terminate or refund the current paid term.

Subscribers should retain cancellation confirmation. WakaWork may require reasonable identity verification before processing an account-related cancellation request.

Subscription and activation fees are non-refundable after the paid service has been activated or materially used, except where mandatory law requires a refund or WakaWork's checkout terms expressly provide one.

A subscriber is not automatically entitled to a refund because the subscriber receives no enquiry, job, review, expected ranking, verification badge, or desired commercial outcome.

Where a refund is approved, WakaWork may deduct the value of consumed services or non-recoverable payment costs where lawful and disclosed.

If payment fails, WakaWork may delay activation, suspend paid features, retry payment where authorised, or request another payment method.

A subscriber should contact WakaWork before initiating a chargeback. Fraudulent or abusive chargebacks may result in account restriction and recovery of reasonable costs, subject to applicable law.

WakaWork may suspend or terminate paid access where a subscriber breaches policy, creates safety or legal risk, misuses verification, supplies false documents, engages in fraud, harasses users, or fails to pay.

Suspension or termination for the subscriber's breach does not automatically entitle the subscriber to a refund. This does not affect mandatory rights.

Featured or sponsored placement may improve visibility but does not guarantee a particular ranking, number of views, enquiries, or jobs. Sponsored content will be labelled where appropriate and remains subject to relevance, quality, verification, safety, and policy controls.

Promotional prices, coupons, credits, referrals, and trials may be subject to eligibility, expiry, usage limits, non-transferability, and one-per-user restrictions. WakaWork may withdraw or correct a promotion affected by error, fraud, or abuse.

A trial will convert to a paid plan only where the conversion and charge were clearly disclosed and authorised.

An upgrade may take effect immediately with an additional or prorated charge as disclosed. A downgrade ordinarily takes effect at the next renewal. Unused benefits, credits, or capacity may expire at the end of the term unless otherwise stated.

Nothing in this Policy limits rights under the Federal Competition and Consumer Protection Act 2018 or other mandatory law. Billing and subscription complaints should be sent to support@wakawork.com with the account email, phone number, transaction reference, payment date, amount, and requested resolution.

WakaWork may change prices, features, and renewal terms for future subscription periods. Material changes will be disclosed before the next charge where required. Continued subscription after a properly disclosed change constitutes acceptance for the new period.

Information on WakaWork is provided for marketplace, discovery, communication, and general informational purposes. It is not legal, financial, tax, medical, engineering, safety, insurance, or other professional advice from WakaWork.

Service providers listed on WakaWork operate independently. They are not WakaWork employees, agents, partners, representatives, or subcontractors. WakaWork does not direct, supervise, control, or guarantee their work unless WakaWork expressly states otherwise in a separate written agreement.

A listing, badge, profile, rating, review, portfolio, ranking, search result, recommendation, or promotional placement does not constitute an endorsement, warranty, or guarantee by WakaWork.

Verification means only that specified information or documents were reviewed under WakaWork's process at a particular time. It does not guarantee identity, integrity, competence, licensing, solvency, safety, future conduct, service quality, payment, or satisfactory results.

Customers must independently assess providers, confirm important qualifications and licences, obtain references where appropriate, agree commercial terms in writing, and use reasonable precautions regarding deposits, access, property, children, vulnerable persons, and sensitive information.

Providers must independently assess customers, job requirements, worksite conditions, legality, payment arrangements, and safety before accepting work.

The service agreement is ordinarily between the customer and provider. WakaWork is not responsible for the price, scope, materials, delay, cancellation, payment, workmanship, warranty, damage, injury, refund, or dispute arising from that agreement.

Unless expressly stated, WakaWork does not hold, insure, guarantee, or protect direct payments between users.

WakaWork does not guarantee that user-provided information, documents, photographs, reviews, availability, pricing, or location details are complete, accurate, current, lawful, or authentic. The Platform may contain errors, delays, interruptions, or unavailable features.

WakaWork uses reasonable platform-level controls intended to promote trust and safety, but cannot screen, monitor, or prevent every harmful act. Users remain responsible for personal safety decisions. WakaWork is not an emergency-response service.

Links, payment processors, messaging services, maps, hosting services, social networks, and other third-party tools are operated independently and may be subject to their own terms and privacy notices. WakaWork does not guarantee their availability, security, or performance.

WakaWork does not guarantee that a provider will receive profile views, leads, enquiries, jobs, revenue, reviews, ranking, renewal, or any return on subscription or promotional expenditure. WakaWork does not guarantee that a customer will find a suitable provider or achieve a desired service outcome.

To the maximum extent permitted by law, use of the Platform and engagement with other users is at the user's own judgment and risk. Nothing in this Disclaimer excludes or limits any liability, right, remedy, or statutory protection that cannot lawfully be excluded or limited.

WakaWork is a technology marketplace connecting customers with independent service providers. Verification badges and reviews do not constitute guarantees or endorsements. Users should conduct their own checks and agree service terms directly. WakaWork is not responsible for independent services or direct user-to-user payments, except to the extent required by law.